Question 1

What counts as a report?

Accepted Answer

A report is a single API call to the /v1/lab/report endpoint, regardless of the number of test results extracted. One PDF upload = one report.

Question 2

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade or downgrade at any point. Changes take effect at the start of your next billing cycle. No lock-in contracts.

Question 3

What happens if I exceed my monthly limit?

Accepted Answer

We will notify you when you reach 80% of your limit. Additional reports are billed at overage rates, or you can upgrade your plan.

Question 4

Is there a free trial for paid plans?

Accepted Answer

The Free tier has no time limit. For paid tiers, we offer a 14-day trial with full features. No credit card required to start.

Question 5

Do you offer discounts for annual billing?

Accepted Answer

Yes. Annual plans include a 20% discount compared to monthly billing.

Question 6

What does on-premise deployment mean?

Accepted Answer

Enterprise customers can run MedExtract on their own infrastructure (Docker/Kubernetes) behind their firewall. Data never leaves your network.

Question 7

Where does my data go during processing?

Accepted Answer

Nowhere. MedExtract processes all data 100% in-memory within your infrastructure. We use our own proprietary AI models — no data is ever sent to OpenAI, Google, AWS, or any external service. All processing is stateless and ephemeral: data is received, processed, and returned in the API response. Nothing is stored.

Simple, Transparent Pricing

Frequently Asked Questions

Need a custom plan?

Simple, Transparent Pricing

Frequently Asked Questions

Need a custom plan?